Privacy Policy
This Privacy Policy explains how Stonebridge Nutrition Ltd ("we", "us", "our") collects, uses, stores and protects your personal data when you visit zoeuoeliminatean.world or place an order for Wellaray Coffee. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
Stonebridge Nutrition Ltd
12 Holborn Viaduct, London, EC1A 2BN, United Kingdom
Company No. / VAT: 15284736 · GB528473619
Email: info@zoeuoeliminatean.world
2. Personal Data We Collect
We collect the following categories of personal data:
- Identity data: first name, last name
- Contact data: telephone number, email address (if provided via the contact form)
- Order data: product ordered, price, UTM / GCLID advertising parameters
- Technical data: IP address, browser type and version, time zone, operating system, pages visited, referring URLs, session duration
- Cookie data: consent preferences and analytics identifiers (see our Cookie Policy)
We do not collect sensitive personal data (special category data) such as health information, biometric data, or payment card details on this website. Payment matters are handled separately by our fulfilment team by telephone.
3. How We Collect Personal Data
- Order form: name and telephone number when you submit a product order request
- Contact form: name, email address, and message when you contact us
- Automated technologies: cookies and server logs collect technical data automatically when you visit our site (subject to your consent choices)
- Third-party advertising platforms: where you have consented, advertising click identifiers (GCLID) may be passed from Google Ads
4. Legal Bases for Processing
| Purpose | Data used | Legal basis (UK GDPR Art. 6) |
|---|---|---|
| Processing and confirming your product order | Name, phone, order data | Art. 6(1)(b) - Contract performance |
| Responding to contact form enquiries | Name, email, message | Art. 6(1)(b) - Pre-contractual steps / Art. 6(1)(f) Legitimate interests |
| Website analytics (with consent) | Technical data, cookie IDs | Art. 6(1)(a) - Consent |
| Targeted advertising (with consent) | Cookie IDs, GCLID, ad data | Art. 6(1)(a) - Consent |
| Legal compliance and fraud prevention | Order data, technical data | Art. 6(1)(c) - Legal obligation / Art. 6(1)(f) Legitimate interests |
5. How We Use Your Personal Data
- To contact you by telephone to confirm and process your Wellaray Coffee order
- To respond to enquiries and support requests
- To fulfil and deliver your order, including passing necessary data to our fulfilment and delivery partners
- To comply with legal obligations including tax, accounting and consumer rights law
- To detect and prevent fraud or abuse of our website
- To improve our website and marketing (where you have consented to analytics and advertising cookies)
6. Cookies and Google Consent Mode v2
We use cookies on this website. Advertising and analytics cookies are blocked by default (denied) using Google Consent Mode v2 until you actively accept them. Functional and security cookies necessary for the website to operate are always active.
Full details of the cookies we use, their purpose, and how to manage your preferences are set out in our Cookie Policy.
7. Sharing Your Personal Data
We may share your personal data with the following categories of recipients:
- Fulfilment and logistics partners: to process and deliver your order (name, address, telephone)
- IT and hosting providers: who host our website and email infrastructure under data processing agreements
- Analytics providers (Google Analytics): only where you have consented to analytics cookies
- Advertising platforms (Google Ads): only where you have consented to advertising cookies
- Legal and regulatory authorities: where required by law (e.g. HMRC, law enforcement)
We do not sell your personal data to third parties. We do not share it for third-party marketing purposes without your explicit consent.
8. International Transfers
Some of our service providers (including Google) may process data outside the UK. Where this occurs we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent adequacy mechanisms, in compliance with UK GDPR Chapter V.
9. Data Retention
| Data category | Retention period | Reason |
|---|---|---|
| Order data (name, phone, order details) | 7 years | UK tax and accounting legal obligation |
| Contact form data | 3 years from last contact | Legitimate interests - potential dispute resolution |
| Analytics data | Up to 26 months (per Google Analytics settings) | Consent-based - deleted on withdrawal |
| Cookie consent records | 13 months from consent | Legal accountability obligation (PECR) |
| Server / access logs | 90 days | Security and fraud prevention |
10. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
- Right of access (Art. 15): to request a copy of the personal data we hold about you
- Right to rectification (Art. 16): to correct inaccurate personal data
- Right to erasure (Art. 17): to request deletion of your personal data ("right to be forgotten") in certain circumstances
- Right to restriction of processing (Art. 18): to restrict how we use your data in certain circumstances
- Right to data portability (Art. 20): to receive your data in a structured, machine-readable format where processing is based on consent or contract
- Right to object (Art. 21): to object to processing based on legitimate interests
- Right to withdraw consent (Art. 7(3)): where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. You can update cookie consent via the cookie banner on any page.
- Right not to be subject to automated decision-making (Art. 22): we do not make automated decisions with significant legal effects about you
To exercise any of these rights, please email us at info@zoeuoeliminatean.world. We will respond within one calendar month.
11. Right to Lodge a Complaint
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113
We would appreciate the opportunity to resolve any concern before you approach the ICO - please contact us first.
12. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our website is served over HTTPS. Access to personal data is restricted to authorised personnel only. However, no internet transmission is 100% secure and we cannot guarantee absolute security.
13. Children
Our website and products are directed at adults (18+). We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
14. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Where changes are material, we will take reasonable steps to bring them to your attention.
16. Contact Us
For any questions about this Privacy Policy or to exercise your data rights:
Email: info@zoeuoeliminatean.world
Post: Stonebridge Nutrition Ltd, 12 Holborn Viaduct, London, EC1A 2BN, United Kingdom